Packaging Workflow Software for Print & Packaging Companies
Packaging Workflow Software and Print CRM Solutions
Blue Wren builds packaging workflow software and print CRM solutions using Flight, our configurable core platform tailored to your exact manufacturing operations. Flight manages customer information, quotes and operational workflows across disconnected systems and spreadsheets in one centralised platform. Connect your sales and customer workflows with the operational processes that move each job from enquiry and quotation through to production and delivery.
Who is Flight for?
Packaging Manufacturers
Operations teams needing robust packaging workflow management across quoting, order processing and production workflows.
Print Specialists
Commercial print and label manufacturers managing customer relationships, quotes, artwork and job workflows in one place.
Sales & Commercial Teams
Representatives using a CRM for packaging to manage enquiries, quotes, customer communications and approvals.
Operations Directors
Manufacturing leaders seeking greater visibility across customer and operational workflows without being tied to rigid, one-size-fits-all software.
What Operational Bottlenecks Do Printing and Packaging Firms Face Without Specialist Software?
Inconsistent estimating: Manual or disconnected quoting processes can slow responses and make it harder to maintain consistent pricing information.
Disconnected workflows: When sales and operational information sits in different systems, teams can lack a clear view of job progress.
Fragmented customer & artwork records: Important communications, artwork and approval information can be spread across inboxes and individual records.
Duplicate data entry: Re-entering information between systems can create additional administration and increase the risk of errors.
How Does Custom Workflow Software Support Print and Packaging Businesses?
Unlike rigid, pre-configured software, Flight is configured around existing processes, workflows and business requirements. For packaging manufacturers and printers, this can include quoting, customer management, approvals, job workflows and operational processes, giving teams a system that reflects how your business works.
The aim is not to connect the workflows that matter and give your team a clearer, more consistent way to manage them.
How Does a Dedicated CRM Solution for Packaging Streamline the Sales Pipeline?
A dedicated CRM solution for packaging companies can help sales and commercial teams keep customer, quote and job information together rather than relying on separate spreadsheets and inboxes.
- Centralised customer records — Keep customer details, communications, enquiries and opportunities in one place.
- Quote management — Manage quotes and commercial opportunities through a consistent workflow.
- Artwork and approval tracking — Keep relevant files, communications and approval stages linked to the customer or job record.
- Pipeline visibility — Track enquiries and opportunities from initial contact through to quotation and order.
How Does Packaging Workflow Software Improve the Order to Production Process?
Connecting customer and operational workflows can reduce the need to re-enter information as an order progresses through the business.
Depending on your configured workflow, Flight can help you:
- Standardise job workflows — Move approved work through defined stages based on your business processes.
- Centralise job information — Keep relevant customer, quote and job information together.
- Connect operational processes — Link relevant CRM and workflow information so teams have a consistent view of each job.
- Integrate with other systems where required — Use available integrations or APIs to connect Flight with other business systems, subject to your specific requirements.
What Workflows Can Packaging and Printing Software Support?
- Customer and enquiry management — Capture enquiries and maintain a complete record of customer interactions.
- Quoting and estimating workflows — Manage the process from enquiry through quotation and approval.
- Artwork and approval workflows — Keep relevant files, communications and approval stages linked to the job.
- Repeat-order workflows — Maintain customer and job information to support repeat business.
How Can Packaging Software Improve Job Costing and Profitability Tracking?
- Estimated vs actual information — Capture relevant costing information against jobs where required.
- Flexible pricing — Manage pricing structures and customer-specific commercial information according to your processes.
- Quote visibility — Give sales and commercial teams a clearer view of quotes and their status.
- Job-level information — Keep relevant commercial and operational information together for easier review.
How Can Packaging Workflow Software Support Client Retention and Repeat Orders?
- Centralised customer records — Keep customer communications, enquiries and job history together.
- Artwork and document history — Store relevant files and information against the appropriate customer or job record.
- Repeat-order information — Make previous job and customer information easier to find when handling repeat enquiries.
- Consistent approval workflows — Create a defined process for managing customer approvals and changes.
What Systems Can Blue Wren Packaging Workflow Software Integrate With?
- Financial and accounting platforms — Connect relevant financial information with supported accounting systems where required.
- Microsoft 365 — Connect relevant email and calendar workflows to help centralise customer communications.
- Webhooks and APIs — Use available APIs and webhooks to connect Flight with other business applications where technically appropriate.
- Other business systems — Discuss your existing systems and integration requirements with Blue Wren during the configuration process.
Is Flight Workflow Software Secure and GDPR-Compliant?
Blue Wren builds security and data protection considerations into the Flight platform and implementation process. Specific security and data residency arrangements should be confirmed for your deployment.
AWS hosting — Flight is hosted using AWS infrastructure.
Data protection — Blue Wren can support the data protection requirements relevant to your implementation.
DPIA support — A Data Protection Impact Assessment can be considered as part of the implementation where required.
Access controls — User access can be configured around your organisation’s requirements.
Our 4-Step Implementation Process
We do the heavy lifting. You run your business.
- Map — We audit your quoting rules, conversion, and milestones.
- Configure — We tailor Flight to your exact processes and offer a live test environment for you to try.
- Launch — We support data migration, testing and launch as part of the implementation process.
- Support — Our UK-based team provides ongoing support and configuration assistance, included within your monthly fee.
Take control. Take Flight.
CUSTOMER STORY
Streamlined CRM and workflow management with Flight
Dagwood Linnetts is a UK printing and packaging business that needed a more efficient way to manage its customer relationships and workflows. Blue Wren configured Flight around the business’s processes, helping bring key customer and workflow information into one system and reduce manual administration.
- 70% faster quoting through instant estimates
- 60% faster order processing through improved workflow management
- 30% faster order-to-invoice turnaround through more efficient processes
